Terms of service

PLEASE READ OUR TERMS & CONDITIONS BEFORE YOU BEGIN YOUR TRANSACTIONS. ALL TRANSACTIONS CONDUCTED ARE BOUND TO THESE RULES & REGULATIONS, RELIEVING YEG EXOTIC PLANT CROWD AND IT'S HOBBYIST MEMBERS WHO MANAGE THIS GROUP OF ANY AND ALL LIABILITIES, BOTH NOW AND FOREVER INTO THE FUTURE.

We are group of passionate hobbyists bringing Canadian grown exotics to your doorstep. With that said, we are here to provide the supreme customer service you deserve, and with any shopping or online experience, terms and conditions apply.

1. All sales are final and non-refundable. Only a credit in the form of a digital gift card for our site will be offered to you in the event your plant(s) purchased are damaged or fall ill while in our care/possession while awaiting shipping, pickup, or delivery locally. Cash transactions are NOT eligible for future credits as described previously in the event an error ever occurs with your purchase(s).

2. Once your online shopping transaction(s) are complete, we will follow-up with you via the contact details you provide. We usually request payment for shipping via a PayPal invoice or an etransfer, whatever is most convenient for you. We will not charge "flat rate" shipping as it is unethical to overcharge customers for services they simply do not need. You only pay what we pay in shipping remitted to our courier vendor(s) of choice, insulated boxes, heat packs, supplies, and packing materials. Yes, we have tape and printer ink to pay for too! Your cost is our cost to just keep us going efficiently.

3. Purolator is our preferred vendor of choice. Should you elect to utilize FEDEX, you are responsible for all full shipping and handling costs. We do not obtain discounts with FEDEX. We only have a business account with Purolator for up to 50% off.

4. Full payment of plants is required to secure your plant. We do not hold plants with promises of cash payment. No cheques or trades will be accepted. Trades and cash payment are only for established local clientele on a case-by-case basis only, under the approval of our administrators of this group.

5. Plants are guaranteed to be pest free. We invest very heavily into the use of sterilized soils, and systematic insecticides to ensure no bug ever goes home with you. We are not responsible in any manner for the care or condition of the plant once picked up, delivered, or shipped via courier utilizing our overnight shipping.

6. We only ship within Canada. We do not ship outside of Canada. No exceptions will be made. We do not issue export phytosanitary documents. Please do not ask us to ship out of the country. We will not do it ever.

7. We reserve the right to limit, change, and remove the inventory and availability of inventory anytime without notice. We ask that you respect the hard work we put into our plants to grow them well and to appreciate the value of pest free specimens that we offer.

8. No plant is ever guaranteed yours until a successful gateway payment transaction has been done. Plants left in your shopping cart are never held. Only paid plants are secured and tied up. If there are multiple plants you wish to obtain and are rushing, multiple transactions are welcome and we will happily combine order(s) for you anytime.

9. We reserve the right to decide in regards to how your plant is best shipped to you. Bare-rooted, potted, or wrapped in a variety of moisture retaining materials, depending on the plants purchased. Should you have any special requests, please contact us and we will work with you. Otherwise, we assume full trust in what we are doing and offering to you as the customer.

SPECIAL NOTICE - WE ARE CLOSED FOR PICKUPS, SHIPPING, AND DELIVERIES FROM JUNE 8, 2022 TO JUNE 22, 2022.
Order(s) made during this time will be shipped on June 27th, 2022 and/or delivered locally, or available for pickup. Please keep this in mind when purchasing from us in June 2022. Our administrators are getting married then!
 
PERSONAL INFORMATION THIS SITE COLLECTS
We collect Device Information using the following technologies:

"Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

"Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

"Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as "Order Information." This is stored with our eccomerce provider platform by Shopify and not any member of YEG EXOTIC PLANT CROWD. Our gateway payment merchants including PayPal and Stripe are fully PCI Compliant and adhere to all Federal Government of Canada laws and regulations.

 

ANY TERMS & CONDITIONS ARE SUBJECT TO CHANGE ANYTIME OR BE UPDATED WITHOUT NOTICE. All transactions and purchases are bound to the TERMS AND CONDITIONS of this information charter, both now and forever.